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WE'RE HERE TO HELP

Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

ORDER & PAYMENT

We accept online payments using major debit and credit cards, including Mastercard, Visa, Maestro, American Express (UK & North America stores only) and PayPal.

Please do not email us your debit or credit card information. We cannot be held responsible for any loss that might occur if you include card information in an email.

Prices are displayed and charged in the following currencies:


North America store – USD ($) United States Dollars


United Kingdom store – GBP (£) Pound Sterling


Europe store – EUR (€) Euro


Rest of World store – USD ($) United States Dollars


Prices shown on the UK and Europe stores include VAT. We are required by law to collect VAT on all orders to the UK and other countries in the European Union. Any product that is shipped outside of the UK or the European Union is usually not subject to a VAT charge. Where applicable, VAT is included at the standard rate of 20% and is always shown separately on your invoice. Where applicable, based on the delivery country of your purchase, VAT is automatically excluded from your order. If you are in any way uncertain about the possible VAT implications of your purchase, please contact us before placing your order. Unfortunately, we are not currently able to exclude VAT for online purchases made by EU VAT-registered buyers, but our invoices will disclose VAT separately.

Prices shown on the North America store exclude taxes. We are required by law to charge tax on shipments made to NY and CA. If you are in any way uncertain about the possible tax implications of your purchase, please contact us before placing your order at infousa@knomo.com

Prices shown on the Rest of World store exclude tax. We are not required to charge VAT or Sales Tax on purchases from this store. However, you may be required to pay taxes or other charges locally as a result of the product being imported to your country. Please review the notes below on Import Duty and Customs.

For deliveries outside of the UK, the European Union and the USA, you may be required to pay import duty, custom charges or other local taxes or administration fees. This includes destinations such as Norway, Switzerland, Canada and many others. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Knomo cannot be held responsible for the payment of any of the abovementioned charges.

Knomo uses the SagePay Payment Service Provider system. All transaction information passed between merchant sites and the SagePay systems are encrypted using 128-bit SSL certificates. (Sounds complicated, we know!)

You can feel secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by third parties attempting to gain access to sensitive information. Your details are not disclosed to any third parties without your consent. For more information please visit www.sagepay.com.

Please note that due to distribution limits, some stores may not offer the same products as others. Unfortunately, it is not possible to sell products across other stores.

Unless otherwise stated, Voucher Codes cannot be used more than once and cannot be redeemed in conjunction with any other offer. Unfortunately, once an order has been confirmed, we cannot make any changes to the order or apply any discount codes.

Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

SHIPPING

GENERAL SHIPPING INFORMATION


We offer FREE standard ground shipping on all orders over $50, within the US. Unfortunately, at this time we do not offer expedited shipping options.


Orders placed before 9am PST / 12pm EST usually ship the same business day. Orders placed after this time ship the following business day. Business days are Monday-Friday, excluding national holidays.


Shipping and delivery times listed are standard but not guaranteed. Processing time may be increased in period of high volume and during sales or promotions.


Please note, your shipment confirmation and tracking detail may take an additional business day to update. You will receive an email confirming shipment once this is available.


We are not able to deliver to P.O. boxes and APO/FPO destinations, we apologize for any inconvenience. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we'll notify you as soon as possible.


*Potential Delays in Transit: please take into account any potential shipping delays in transit due to weather and/or natural disasters. You may track your package and visit the carriers website for all current service alerts or call the carrier's customer service for details. We greatly appreciate your understanding.


A breakdown of shipping fees (based on order value and standard ground shipping service)< can be found below:


A purchase of less than $50 incurs a shipping fee of $7.00


As mentioned above, a purchase of $50 or more incurs no shipping fee using standard ground shipping


We also ship to Canada


Orders to Canada ship Standard Ground for a flat fee of $22 USD. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are the recipient's responsibility as we only charge the transportation fee for the packages. You may check with your Province's customs office to determine what these additional costs will be. Please note that if your order gets held up at customs there will be an indeterminate delay.


Our warehouse is based in southern California. The below map can be used as a guide for shipping times.*



Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

THE KNOMO GUARANTEE

All KNOMO BAGS are guaranteed for two years after purchase. ALL ACCESSORIES (phone cases, tablet covers, organizers, laptop sleeves and batteries) are guaranteed for one year.

If you find a fault with your product within these periods, we offer a free repair or replacement service.

Please see our Repairs Section for more information.


Warranty

KNOMO guarantees the original purchaser that products are free from defects in materials and workmanship. This warranty is limited to the value of the Knomo product and is available to the original purchaser of the goods only. A proof of purchase is required. The warranty is not renewed after repair or replacement. The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrying. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product. The warranty commences on the day of purchase (NOT the date that the product is registered on the knomobags.com website) the warranty is NOT renewed upon repair or replacement of the product. Any defects in materials or workmanship notified to us after expiry of the guarantee period are not covered by this warranty. We are happy to help you try to repair any defects, but these repairs would be subject to charge.

These terms apply to the purchase of KNOMO products made using the www.knomo.com website.

For items purchased from other retailers you will need to contact the retailer directly for more information regarding their policy. Additionally, please check out our Store Locator for retail partner contact information.

Please review our Terms & Conditions document for more details.


Repairs & Warrant Claims

Please go to our Repairs Section for information on how to return a product for repair.

Limitation of Liability

Knomo bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third-party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product. Some territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

We are (as are most people of our generation) very concerned about global warming and the impact of our busy lives on climate. However, we don’t believe that the solution is to stop moving. We feel that the world is a much better place when filled with citizens who understand and tolerate other cultures. And it is only by travelling (and watching TV!) that we start to engender a curiosity and tolerance for other cultures.

A well-made bag made with high quality raw materials will last a long time:

we believe that by investing in a Knomo that is made out of high quality and durable materials, you will be committing to a long-term relationship that is likely to be far more environmentally responsible than countless short flings with cheap wannabees

Suppliers: as a small company, we don’t have a sophisticated code of conduct, but we do have a personal relationship with all our suppliers. Our team spend a great deal of time in the factories and so we get to know them personally. All these partners treat their employees with dignity and fairness and are committed to their health and welfare.

Raw materials: Knomo uses only premium leathers sourced from tanneries around the world. We have chosen these particular leathers because of their superior quality, rich and vibrant colours and the unique and individual properties of each hide.

Quality control & guarantee: our team does 100% quality control checks on all production to ensure that faults are kept to a minimum. Less than one out of every 100 Knomo bags conceived of, requires any subsequent rehab. All Knomo’s are guaranteed until their second birthday.

We are committed to investing in our design and development capability and improving the environmental impact of everything that we do.

Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

RETURNS & WARRANTY REQUESTS

You can return your KNOMO product within 30 days of receiving your original order for full priced items, or 14 days for sale or discounted items.

The item must be unused and in its original condition and packaging.


Returns Promotions

We are excited to offer our customers FREE returns during the month of August. During this period, we will provide you with a pre-paid returns label when you request a return. During promotional periods, at it's discretion, Knomo may adjust the returns policy and whether Knomo is responsible for covering the cost of returning an item to Knomo.

Regular Returns Policy

If you would like to return your KNOMO product, please contact KNOMO Customer Service via the Return Request Form in the Returns section. We will provide you with the necessary Return Authorization form to enclose in the return shipment. Repackage the product, take the parcel to your local post office and obtain proof of postage. Please note, you are required to cover the costs of returning the goods to us. In case of faulty goods or incorrect delivery, we will assume all postal charges and replace or refund your item. If you purchased your KNOMO from a retail store or another online retailer, and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.

Return Authorization form


Refunds

When we receive and accept your return we will refund the credit card that was used for payment of your original order. This typically takes 7 business days in the US, dependent on your bank/card issuer. Refunds will cover cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email.

Repairs & Warranty Claims

In order to return a product for repair, please contact KNOMO Customer Service via the Repair Request Form below.

Please note, proof of purchase is required to ensure warranty eligibility for your product. Please submit this detail and all other required fields with your request so that we are able to process your repair as quickly as possible.

Once evaluated and approved, KNOMO will provide you with a Return Authorization Form (RMA) to enclose in the return shipment of the product in need of repair. Further details including the shipping address for our Warranty Claims Department are included on this form for your convenience. KNOMO is not responsible for product delivered without proper documentation, product shipped to KNOMO without this will be returned to the sender at the sender's expense.

If after inspecting your KNOMO product, we are satisfied it is defective in materials or workmanship, we will repair the product at our expense and return it to you free of charge. This is subject to our product warranty. The return of the repair is customer’s responsibility until it reaches KNOMO. Normal turnaround times for a repair can be up to 3-4 weeks from receipt by KNOMO. If we are unable to repair your KNOMO, we reserve the right to replace it with the same or similar product.

If it is determined that the requested and/or returned product is not covered by our 2-Year Guarantee, we will contact you via email with further details regarding repair options available to you and any associated costs

WARRANTY REQUEST FORM


Limitation of Liability

Knomo bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third-party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product. Some territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

FREQUENTLY ASKED QUESTIONS

Feefo is a global independent review platform – collecting real opinions to help you make better decisions. Knomo are proud to be a Feefo Trusted Merchant, which means we’ve continuously achieved a 4.5/5 rating for our product and service. All knomo.com customers get sent Feefo survey email after your purchase, and we hope you can tell us what you think of your product and the Knomo service, too.

BAGS are covered for two years; smaller ACCESSORIES (phone cases, tablet covers, organizers, laptop sleeves and batteries) are covered for one year.

If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, please try the following: Once your item has been dispatched, you will receive an email highlighting the chosen courier and a tracking number. Visit the courier’s website to track the status of your order.

Your package may already be awaiting pick-up at your closest depot, with a neighbour or still with the courier. Check if you have received a message, e-mail or delivery card from the courier. If you were not available at the time of delivery you may need to re-schedule with the courier. Please check your spam folder if you have not received an email.

If you cannot locate your package or have not received a tracking number yet, please contact us at infousa@knomo.com.

Yes, once your order has been dispatched, you will receive an e-mail with a tracking number which allows you to track your package on the courier’s website. I haven't received an order confirmation. If you have not received your order confirmation from us please check your spam folder, otherwise please contact us at: infousa@knomo.com and we will be happy to help.

We aim to process orders as quickly as possible through our warehouse, so unfortunately, we are not able to cancel your order once it has been placed. If you have any queries please contact us at infousa@knomo.com and we will try to help.

You can always return any unwanted items for a refund once you have received your order. Please see our Returns Policy

Please note that we take payment as soon as you have placed your order. It can sometimes take up to 7 business days for us to receive your return, depending on which postal service you use. Once we receive the item(s) we will inspect and process the goods within 10 business days. You will receive a refund notification as soon as the item has arrived with us and has been processed. When your refund has been processed it can take the card provider 3 to 5 business days to credit your account.

Common issues include:

Typing the code incorrectly (try using copy and paste).

Trying to use the code on an ineligible product, including if the code you are using requires a specific minimum spend.

Using a one-time code that you have already used. Many codes are limited to one per customer. If you are still having trouble with your discount code, please contact us at: infousa@knomo.com

We offer free standard ground shipping on all orders over $50, within the US. For international shipments and orders under $50 delivery charges are added to your order and calculated at checkout.

For Deliveries outside of the USA, you may be required to pay import duty, custom charges or other local taxes. You may be required to pay these when you accept delivery of the items from your courier.

The carriers we use come standard with no signature required, and is at the discretion of the driver delivering your shipment to leave the package at the recipent's door, another secure location, obtain a signature for release or attempt delivery the following business day. You are welcome to request your package be held at a nearby facility, dependent upon carrier, via the online tracking feature if you prefer to pick up in person. If the tracking shows it has been delivered and you have not received your package, please contact us at infousa@knomo.com immediately.

Please accept our apologies. We take this very seriously so please contact us immediately and we will try and resolve the issue as soon as possible.

Items can be returned within 30 days of your parcel being shipped to you, for full-priced items, or 14 days for sale or discounted items. All products must be in perfect condition and in its original packaging. You can request your return authorization form to enclose in the return shipment via the Return Request Form in the Returns section. Repackage the product, take the parcel to your local post office and obtain proof of postage.

Please note, you are required to cover the costs of returning the goods to us. In case of faulty goods or incorrect delivery, we will assume all postal charges and replace or refund your item. For more information please see Returns and Repairs

If you have received a faulty / incorrect item, please accept our apologies. We take this very seriously so contact us immediately and we will try and resolve the issue as soon as possible.

It can sometimes take up to 7 business days for us to receive your returned item, depending on which postal service you use. Once we receive the item(s) we will inspect and process the goods within 10 business days. You will receive a refund notification as soon as the item has been processed. Please note, it can take the card provider 3 to 5 business days to credit your account.

Should we need to send out a replacement item due to a fault or incorrect delivery, we will assume all postal charges for delivery. For more information please see the Returns & Repair section.

We accept the following methods of payment:

  • Visa
  • Visa Debit
  • Visa Electron
  • MasterCard
  • Maestro
  • Solo
  • American Express
  • PayPal
Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

TERMS & CONDITIONS

1. GENERAL

These are the terms and conditions of sale of KNOMO USA Inc, whose registered office is:

792 Searls Street

Nevada City, CA 95959

These terms apply to the purchase of KNOMO products made using the www.knomo.com or www.knomo.com website for North America. We recommend that you read this document carefully before placing your order. KNOMO reserves the right to make changes to these Sale Terms at any time. You will be subject to the Sale Terms in force at the time you place your order with us.

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.

Current Promotions

4th of July - 20% off everything: To redeem the offer, enter code: HAPPY4TH at checkout to receive 20% off your purchase. Offer valid on knomo.com only (US & Canada). Code may be redeemed more than once and can be used on sale items. Discounts cannot be applied towards the purchase of gift cards. Offer ends 11:59pm Wednesday July 4th. Knomo reserves the right to amend or change the offer at any time without notification.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this Website, www.knomo.com (this "Website"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. KNOMO (the "Company") makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Shipping Limitations

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website.

All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Accuracy of Information

We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Website.

For example, products included on this Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Website.

In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of this Website

The design of this Website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material.

The software and other technology components of this Website are ©2018, Shopify Inc. or its affiliates and suppliers. For more information about Shopify’s Terms of Service, please visit https://www.shopify.com/legal/terms .The contents of this Website are ©2018, KNOMO or its respective affiliates and suppliers. All rights reserved.

You may not modify the information or materials displayed on or that can be downloaded from this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Knomo E-Giftcard

The Knomo E-Giftcard can only be redeemed online and cannot be redeemed in store at official Knomo stores, any Knomo concessions, 3rd party retailers or on 3rd party websites.

The minimum amount to purchase the Knomo E-Giftcard is is $10 and the maximum amount that can be on a card is $500.

The Knomo E-Giftcard is valid on full price and sale items.

The Knomo E-Giftcard is valid for a period of 5 years from the date of purchase. If the Knomo E-Giftcard is not used for a period of 5 consecutive years, the E-Giftcard will automatically expire at the end of that period and the balance on the E-Giftcard will be forfeited. No fees for inactivity apply to the Knomo E-Giftcard.

The Knomo E-Giftcard can only be redeemed on a Knomo website operating in the same currency as that of the website where the E-Giftcard was originally purchased. The Knomo E-Giftcard is not a cheque guarantee, credit or charge card.

The Knomo E-Giftcard can be used in multiple transactions until the total balance of the E-Giftcard has been used up. It may be used as a complete or partial transaction. If a purchase exceeds the Knomo E-Giftcard card value, the remaining amount must be paid with another method of payment at checkout.

Any item that has been purchased using an Knomo E-Giftcard can be returned. The refunded amount will be placed on the E-Giftcard used for the purchase. Any item purchased using an Knomo E-Giftcard card cannot be returned or refunded for cash and cannot be used to purchase other E-Giftcards.

Trademarks

Certain trademarks, trade names, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names and service marks of KNOMO and its affiliates. Other trademarks, trade names and service marks used or displayed on this Website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Website without the written permission of KNOMO or such other owner.

Linking to this Website

Creating or maintaining any link from another Web site to any page on this Website without our prior written permission is prohibited. Running or displaying this Website or any information or material displayed on this Website in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Website must comply will all applicable laws, rule and regulations.

Third-Party Links

From time to time, this Website may contain links to Web sites that are not owned, operated or controlled by KNOMO or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website.

Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Website, you do so entirely at your own risk.

Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website.

We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

User Information

Other than personally identifiable information, which is subject to this Website's Security & Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner ("User Communications") is and will be considered non-confidential and non-proprietary.

We and our affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

DISCLAIMERS

YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER Knomo NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER Knomo NOR ANY OF ITS AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY

KNOMO assumes no responsibility, nor will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website, or your downloading of any information or materials from this Website. IN NO EVENT WILL KNOMO OR ANY OF ITS OF OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEB SITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEBSITE.

Revisions to these Terms and Conditions

These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Website.

Choice of Law; Jurisdiction

These Terms and Conditions supersede any other agreement between you and KNOMO to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Website will be brought only in the courts of the State of New York or the United States District Court for the District of New York. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Termination

You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

Additional Assistance

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact our Customer Service Department by email at infousa@knomo.com or by phone at 1-800-737-5160.

EFFECTIVE DATE

This policy is effective 10th April 2018.

"what does it mean?"

We often get this question. Knomo is formed from the words “knowledge” and “mobility”. We have always been a little embarrassed by these words as they sound rather serious and lack the passion that goes into every Knomo, but at the end of the day it is what we are all about.

"how is Knomo pronounced?"

...with a silent “k”. sounds a little like: Gnome + O

Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

PRIVACY POLICY

SECURITY & PRIVACY

KNOMO (the "Company") values your trust. We collect certain information when you visit our Website www.knomo.com (the “Website”), in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Website, how we use that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect at www.knomo.com.

By using and submitting information to our Website, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy. For other terms and conditions that apply to your use of the Website, please review our Terms and Conditions.

INFORMATION WE COLLECT ONLINE

Personal Information

For purposes of this privacy policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Website or registering your KNOMO product on the Website; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest; taking a survey; contacting us with a comment or question; requesting a catalog; or signing up to receive emails about our latest products and services. While not personal information by itself, the Company also collects and retains information about purchases you make on the Website.

Additionally, Shopify Inc. and its affiliates have access to the following information to help process the Company’s user experience and transactions: name, email, shipping and billing address, payment details, company name, phone number, IP address and device data. For more information, please read Shopify Inc.’s Privacy Policy here: https://www.shopify.com/legal/privacy.

Browsing Information; Cookies

When you visit the Website, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Website also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our Website in a variety of ways, including by determining whether you have visited the Website in the past and which pages of our Website you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience. Please note that certain pages of the Website may not function properly if cookies are turned off. Please consult your web browser’s Help documentation for more information about how to turn cookies on and off your browser.

We may use third-party advertising companies to serve Company advertisements on our Website or other Websites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Website and other web Websites. These selected companies also provide this information to us which we use for marketing purposes.

For more information, please visit our technology partner’s, Shopify’s, cookie policy here: https://www.shopify.com/legal/privacy and search, “Why does Shopify use cookies and similar tracking technology?”

Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

HOW WE USE YOUR INFORMATION

We use personal information collected on the Website for the following purposes:

  • for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or provide you with a gift reminder);
  • to improve the content, appearance and utility of the Website;
  • to understand your needs and preferences;
  • to develop, market, sell or provide products and services;
  • to conduct surveys, research and evaluations;
  • to manage and develop our business and operations, administer accounts, and collect and process payments;
  • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
  • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
  • if you submit a resume online, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

In order to serve you better, we may combine information you provide to us on the Website with information you provide to us in other ways, such as from third parties including demographic or public information.

HOW WE MAY SHARE INFORMATION

We may share your information collected on this Website with its subsidiaries or affiliated companies, including those located in other countries.

We also may share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Website activity, serve Website content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States.

Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.

We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Website, or the Company or its affiliates or third parties. Occasionally we may provide a link to a third-party Website, for example to conduct a survey for the Company. If you elect to provide your personal information on that third-party Website, this information will be subject to that third-party Website's privacy policy and security practices.

We are not responsible or liable for any content presented by or contained on any independent Website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third-party Websites.

In the unlikely event that the Company or substantially all of its assets are acquired by another company, or due to any merger, reorganization or liquidation, customer information will of course be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

CHILDREN’S PRIVACY

We are concerned about the safety of children when they use the Internet and does not knowingly request or collect personally identifiable information online from any person under the age of thirteen.

SECURITY

We use certain security measures to protect the personal information you submit to the Website. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Website. Although we have implemented the above security measures for this Website, you should be aware that 100% security is not possible.

MANAGING YOUR PERSONAL INFORMATION

To allow us to serve you better we encourage you to regularly review and update your personal information.

You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you.

To make any request described above, or if you have any questions about this privacy policy, send an email to infousa@knomo.com or contact:

KNOMO Customer Service

Tel. 1-800-737-5160

M-F 10 am – 5 pm ET

KNOMO Customer Service

Tel. 1-800-737-5160

M-F 10 am – 5 pm ET

When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly.

Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Website, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on “back up” files for financial, legal or technical reasons.

If you do not wish to receive email from KNOMO in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any KNOMO email that you receive, emailing us at infousa@knomo.com with your request to be removed from our email list or by calling Customer Service at 1-800-737-5160.

UPDATING THIS POLICY; NOTICES

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Website following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.

EFFECTIVE DATE

This policy is effective 09 April 2018.

Need help? We're here for anything you need: email us at infousa@knomo.com , or call us 1 800 737 5160

CAREERS

We are an entrepreneurial business filled with a bunch of highly motivated and passionate individuals. In particular we are always looking for talented designers who can help us develop perfect new members of the Knomo family.

If you like what we do and are a passionate individual then please email us.

Please email a very short cover letter as to why you would make a perfect fit for Knomo as well as a 1-2 page resume. Please send to careers@knomo.com (CVs without letters will not be considered).

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