Returns

You can return your KNOMO product within 30 days of receiving your original order for full priced items, or 14 days for sale or discounted items. The item must be unused and in its original condition and packaging.

Returns

If you would like to return your KNOMO product, please download the KNOMO returns form below.

For all returns, you are required to cover the cost of the return delivery to our offices. However, if we are replacing an item due to a fault or incorrect delivery, we will pay for the item to be returned to you.

For your own security, we recommend using a recorded delivery service when sending goods to us. Please note that returned product will not be accepted unless accompanied by a copy of your receipt of purchase.

If you purchased your Knomo from a retail store or another online retailer, and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.

Refunds

When we receive and accept your return we will refund the card that was used for payment of your original order. This may take up to 14 days working days in the UK, dependent on your bank/card issuer. Refunds will cover cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email.