Orders & Payment

Payment Methods

We accept online payments using major debit and credit cards, including Visa, Mastercard, Maestro, American Express and accelerated checkouts Apple Pay, Google Pay and Shop Pay. For these payment methods, we use a payment gateway called Shopify Payments who process our orders. This means that your customer details and card details are handled by them and securely processed within all government required legislation.

We also accept PayPal and AmazonPay. For more information on PayPal, please refer to www.paypal.com. For more information on Amazon pay please refer to www.amazonpay.com.

Please do not email us your debit or credit card information. We cannot be held responsible for any loss that might occur if you include card information in an email.

Store Payment Currencies

We currently accept payments in multiple currencies. There is a dropdown menu at the top of our homepage that will allow you to make your selection. Prices are converted from GBP based on exchange rates and rounding rules, and include conversion fees.

How we treat VAT in the UK

We are required by law to collect VAT on all orders shipped to the UK. When selecting the UK as shipping country, VAT is included at the standard rate of 20% and is always shown separately on your invoice.

How we treat Taxes in the EU and for the Rest of World

Any product that is shipped outside of the UK is usually not subject to a VAT charge. Where applicable, based on the delivery country of your purchase, VAT is automatically excluded from your order. However, you may be required to pay taxes or other charges locally as a result of the product being imported to your country. Please review the notes below on Import Duty and Customs. If you are in any way uncertain about the possible VAT implications of your purchase, please contact us before placing your order.

Import Duty and Custom Charges

For deliveries outside of the UK, you may be required to pay import duty, custom charges or other local taxes or administration fees. This includes destinations such as Norway, Switzerland, Canada and many others. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Knomo cannot be held responsible for the payment of any of the abovementioned charges.

Payment Security

Knomo uses Shopify Payments. All transaction information passed between Knomo and Shopify Payments are encrypted.

You can feel secure in the knowledge that nothing you pass to Shopify Payments can be examined, used or modified by third parties attempting to gain access to sensitive information. Your details are not disclosed to any third parties without your consent.

Product Availability 

Please note that due to distribution limits, some stores may not offer the same products as others. Unfortunately, it is not possible to sell products across other stores.

Voucher Codes

Unless otherwise stated, Voucher Codes cannot be used more than once and cannot be redeemed in conjunction with any other offer. Unfortunately, once an order has been confirmed, we cannot make any changes to the order or apply any discount codes.

need help?

For any help or queries please email us at help@knomo.com