Warranty

All KNOMO BAGS purchased from Knomo.com are guaranteed for two years after purchase. ALL ACCESSORIES (organisers, wash bags and wallets) are guaranteed for one year. If you find a fault with your product within these periods, we offer a free replacement service.

Please use the Warranty Claim Form to start your Warranty claim ONLY for any Knomo product bought from Knomo.com. For items purchased from approved retailers you will need to contact the retailer directly for more information regarding their policy.

Looking to make a return on an item bought from Knomo.com? Please download your Knomo returns form, more information can be found on the Returns page.

Warranty Terms & Conditions
KNOMO guarantees the original purchaser that products are free from defects in materials and workmanship. This warranty is limited to the value of the Knomo product and is available to the original purchaser of the goods only. A proof of purchase is required. The warranty is not renewed after repair or replacement.

The warranty doesn’t cover
The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrying. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product.

We cannot accept warranty claims for purchases made via unauthorised sellers, for example from Amazon and Knomo USA.

When does the warranty start?
The warranty commences on the day of purchase (NOT the date that the product is registered on the knomo.com website) the warranty is NOT renewed upon repair or replacement of the product. Any defects in materials or workmanship notified to us after expiry of the guarantee period are not covered by this warranty. We are happy to help you try to repair any defects, but these repairs would be subject to charge.

These terms apply to the purchase of Knomo products made using the knomo.com website. Please review our Terms & Conditions document for more details.