Knomo Guarantee

Our Guarantee

All KNOMO BAGS are guaranteed for two years after purchase. ALL ACCESSORIES (organisers, laptop sleeves and batteries) are guaranteed for one year.

If you find a fault with your product within these periods, we offer a free repair and warranty services.

Please see our Repairs Section for more information.


Warranty

KNOMO guarantees the original purchaser that products are free from defects in materials and workmanship. This warranty is limited to the value of the Knomo product and is available to the original purchaser of the goods only. A proof of purchase is required. The warranty is not renewed after repair or replacement. The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrying. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product. The warranty commences on the day of purchase (NOT the date that the product is registered on the www.knomo.com website) the warranty is NOT renewed upon repair or replacement of the product. Any defects in materials or workmanship notified to us after expiry of the guarantee period are not covered by this warranty. We are happy to help you try to repair any defects, but these repairs would be subject to charge.

These terms apply to the purchase of Knomo products made using the www.knomo.com website.

For items purchased from other retailers you will need to contact the retailer directly for more information regarding their policy. Additionally, please check out our Store Locator for retail partner contact information.

Please review our Terms & Conditions document for more details.


Repairs & Warranty Claims

Please go to our Repairs Section for information on how to return a product for repair.

Limitation of Liability

Knomo bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third-party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product. Some territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

How our bags are made and impact on the environment

We are (as are most people of our generation) very concerned about global warming and the impact of our busy lives on climate. However, we don’t believe that the solution is to stop moving. We feel that the world is a much better place when filled with citizens who understand and tolerate other cultures. And it is only by travelling (and watching TV!) that we start to engender a curiosity and tolerance for other cultures.

A well-made bag made with high quality raw materials will last a long time:

we believe that by investing in a Knomo that is made out of high quality and durable materials, you will be committing to a long-term relationship that is likely to be far more environmentally responsible than countless short flings with cheap wannabees

Suppliers: as a small company, we don’t have a sophisticated code of conduct, but we do have a personal relationship with all our suppliers. Our team spend a great deal of time in the factories and so we get to know them personally. All these partners treat their employees with dignity and fairness and are committed to their health and welfare.

Raw materials: Knomo uses only premium leathers sourced from tanneries around the world. We have chosen these particular leathers because of their superior quality, rich and vibrant colours and the unique and individual properties of each hide.

Quality control & guarantee: our team does 100% quality control checks on all production to ensure that faults are kept to a minimum. Less than one out of every 100 Knomo bags conceived of, requires any subsequent rehab. All Knomo’s are guaranteed until their second birthday.

We are committed to investing in our design and development capability and improving the environmental impact of everything that we do.