Returns & Repairs
You can return your KNOMO product within 30 days of receiving your original order for full priced items, or 14 days for sale or discounted items. The item must be unused and in its original condition and packaging.
UPDATE - 24th December 2020: In light of the current global situation we have extended our returns policy to 60 days on all orders (including sale items).
If you would like to return your KNOMO product, please download the KNOMO returns form below.Download your Knomo returns form here
For all returns and any repairs, you are required to cover the cost of the return delivery to our offices. However, if we are replacing an item due to a fault or incorrect delivery, we will pay for the item to be returned to you.
For your own security, we recommend using a recorded delivery service when sending goods to us. Please note that returned product will not be accepted unless accompanied by a copy of your receipt of purchase.
If you purchased your Knomo from a retail store or another online retailer, and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.
When we receive and accept your return we will refund the credit card that was used for payment of your original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer. Refunds will cover cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email.
Repairs & Warranty Claims
If you feel your KNOMO product has developed a fault, please get in touch with us by email at firstname.lastname@example.org. Please provide a photo of the fault and your proof of purchase.
If after inspecting your KNOMO product, we are satisfied it is defective in materials or workmanship, we will repair the product at our expense and return it to you free of charge. This is subject to our product warranty. The return of the repair is customer’s responsibility until it reaches KNOMO.
If we are unable to repair your KNOMO, we reserve the right to replace it with the same or similar product.
Limitation of Liability
Knomo bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.
In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third-party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product. Some territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.