Returns & Warranty

You can return your KNOMO product within 30 days of receiving your original order for full priced items, or 14 days for sale or discounted items. The item must be unused and in its original condition and packaging.

Returns

If you would like to return your KNOMO product, please download the KNOMO returns form below.

Download your Knomo returns form here

For all returns, you are required to cover the cost of the return delivery to our offices. However, if we are replacing an item due to a fault or incorrect delivery, we will pay for the item to be returned to you.

For your own security, we recommend using a recorded delivery service when sending goods to us. Please note that returned product will not be accepted unless accompanied by a copy of your receipt of purchase.

If you purchased your Knomo from a retail store or another online retailer, and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.

Refunds

When we receive and accept your return we will refund the card that was used for payment of your original order. This may take up to 14 days working days in the UK, dependent on your bank/card issuer. Refunds will cover cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email.

Warranty Claims

If you feel your KNOMO product has developed a fault, please get in touch with us by email at help@knomo.com. Please provide a photo of the fault and your proof of purchase.

Limitation of Liability

KNOMO bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third-party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product. Some territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

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