Shipping Policy

Delivery Options

You will receive an email including the tracking information for your parcel as soon as it has been dispatched. Email updates will be sent throughout the delivery process, so you know where your parcel is.

Standard UK Delivery

Royal Mail and Evri are our chosen couriers for all standard UK deliveries.

*Not available to Islands, Scottish Highlands and Northern Ireland.

Next Day Delivery

Need your order fast? Next day delivery is available!*

*Not available on bank holidays, or to Islands, Scottish Highlands and Northern Ireland. **All orders placed after these times will be delivered within 2 days.

International Delivery Options

Please see below the international regions we currently deliver to.

Delivery in 7 to 14 working days

Please be aware that certain countries outside the EU charge an import duty tax on goods over a certain value. Please check with your local government as to the value of this tax as you will not be allowed your parcel until the fee is paid.

It is important to us at mybag that your goods arrive safely and securely, therefore where possible our international parcels are sent via Evri, DHL or Royal Mail and their associated partners.

For Standard Delivery you can expect your order within 7 to 14 working days; please allow 15 working days before you contact us. Please note full tracking is not available on every service. The weight of your parcel will determine which courier service is used, and a maximum of 30kg per parcel applies. Please note for all parcels exceeding 30kg there will be additional charges (subject to weight).

You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.

Returns

If you are unhappy with your purchase for any reason, you can return it to us (unused, in its original condition with all tags and packaging) within 28 days of receiving your order and we'll give you a full refund. Returns are handled through our returns partner ZigZag — please see our Refund Policy for the full step-by-step process. mybag does not offer a free returns service.

Once we receive your returned items please allow up to 5 working days for your refund to be processed. If you request a refund, the amount paid will go back onto your original payment method.

We will happily refund the cost of your return postage if the item you are returning is faulty or was incorrectly sent. mybag cannot be held responsible for any returns parcel lost in the post, so please keep your receipt as proof of postage.

The returns address is:

mybag, Returns Department, c/o Ark-H, Unit 33, Watson Road, Wilted Industrial Park, Wilted, MK45 3PD

Contact Us

We are a UK based business so will communicate in English. In the unlikely event that you do need to contact us and you are unable to speak English, we would recommend you send us an email and we will make every effort to respond in your local language wherever possible.

By Email

Monday – Saturday: 8am – 5pm Sunday: CLOSED

For sales and customer service queries, please email: help@mybag.com

We will endeavour to acknowledge your email within 48 hours.

How To Order

By Internet

You can place your order and check the stock availability of your favourite brands online. Begin browsing by clicking on the category you're looking to shop from — Handbags, Backpacks, Travel, Accessories, New In, Sale, or Brands A–Z.

How to Pay

We currently accept payments from the following cards: Visa, Visa Debit, Mastercard and Amex — just insert your card details at checkout when prompted. We also accept PayPal.